business health check
It is a statistical fact that print companies are finding it harder than ever to make money and to stop margins being constantly eroded. Another fact of life is that the majority of print companies could run much more efficient and profitable businesses if they just stopped and thought for a second.
“Realize that you only have very minimal control and influence over external factors, especially fighting against the bigger trends like, migration to digital media, technology transition, fluctuation and change in end market prices and demand. However what you do have complete control over is what happens internally within your business and the level of professionalism, process and accountability, which you choose to adopt.”
The vast majority of print businesses do not focus on the basic principles and processes, which can deliver sustainable cost reduction and business improvement. These are not an exclusive set of values proprietary to the printing industry; they are the common foundations for running a professional business irrespective of the market sector or manufacturing output.
This health check is specially designed for Konica Minolta customers to assess the current state of their business. The information will help you think through the key topics and be clear about areas where you might want to invest and improve in order to run a healthier print business .
This quiz contains a total of 36 questions, organised in 4 categories.
- Customer service
The questions are designed to make you think about your business in some detail and to decide if you could improve its performance. There are no right or wrong answers, only processes and disciplines that we would consider to be best practice and are proven to deliver positive results. All the questions are relevant to assessing the overall health of your entire business and depending how you have answered each question, it will provide a guideline as to how healthy you are.
From a wider perspective the questions should also make you think about how effectively you run your business, the type of work you do and your current capabilities. There is no doubt that focusing on improving your business through this health check will offer more opportunity for growth and profitability when the relevant changes have been made. For Prokom members there is a lot of information, courses and support available to help you continuously improve your business performance.
business health check
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- Question 1 of 36
Do you have a business plan?
- Question 2 of 36
2. QuestionCategory: Production
Do you have targets for cost control?
- Question 3 of 36
3. QuestionCategory: Production
How often do you collect shop floor data?
- Question 4 of 36
4. QuestionCategory: Production
What is your Overall Efficiency of Equipment (OEE)?
- Question 5 of 36
5. QuestionCategory: Production
How many Key performance indicators/targets do you have in regular use?
- Question 6 of 36
6. QuestionCategory: Production
How do you collect shop floor data?
- Question 7 of 36
7. QuestionCategory: Production
Do you calculate your waste?
- Question 8 of 36
8. QuestionCategory: Production
Are Key performance indicators (KPIs) regularly discussed with production operators/departmental managers?
- Question 9 of 36
9. QuestionCategory: Production
Is production staff responsible for any purchasing and monitoring?
- Question 10 of 36
10. QuestionCategory: Production
Is performance data graphically displayed on your notice boards right now?
- Question 11 of 36
11. QuestionCategory: Sales and Marketing
Do you know which categories of work and customers generate profits and losses?
- Question 12 of 36
12. QuestionCategory: Sales and Marketing
Do you have a process for gathering and analysing business intelligence?
- Question 13 of 36
13. QuestionCategory: Sales and Marketing
Do you have a documented sales process with targets and KPI’s?
- Question 14 of 36
14. QuestionCategory: Sales and Marketing
Do you use a Customer relationship Management system (CRM) for sales management?
- Question 15 of 36
15. QuestionCategory: Sales and Marketing
Do you proactively review your performance with customers?
- Question 16 of 36
16. QuestionCategory: Sales and Marketing
How do you find new sales prospects?
- Question 17 of 36
17. QuestionCategory: Sales and Marketing
Are your sales team, order takers or consultative solution advisers?
- Question 18 of 36
18. QuestionCategory: Sales and Marketing
How often do you process a job without a formal job specification?
- Question 19 of 36
19. QuestionCategory: Sales and Marketing
Who do sales conversations usually take place with?
- Question 20 of 36
20. QuestionCategory: Customer Service
Do you have a dedicated Customer Service Department?
- Question 21 of 36
21. QuestionCategory: Customer Service
Do you know the cost of producing an estimate, and a works instruction ticket?
- Question 22 of 36
22. QuestionCategory: Customer Service
What Key performance indicators (KPI’s) are in place to measure customer service performance?
- Question 23 of 36
23. QuestionCategory: Customer Service
What is your estimate conversion rate?
- Question 24 of 36
24. QuestionCategory: Customer Service
What % of jobs are delivered On time in full (OTIF)?
- Question 25 of 36
25. QuestionCategory: Customer Service
Do you monitor price trends?
- Question 26 of 36
26. QuestionCategory: Customer Service
How frequently do you visit major suppliers?
- Question 27 of 36
27. QuestionCategory: Customer Service
Do you have manual or electronic scheduling?
- Question 28 of 36
28. QuestionCategory: Management and Finance
Is your average utilisation better or worse than that required for you to meet budget?
- Question 29 of 36
29. QuestionCategory: Management and Finance
When were your cost rates last reviewed?
- Question 30 of 36
30. QuestionCategory: Management and Finance
When did you last do a cash flow forecast?
- Question 31 of 36
31. QuestionCategory: Management and Finance
What is the minimum added value/hour target for a job in your company?
- Question 32 of 36
32. QuestionCategory: Management and Finance
Do you routinely compare actual cost of production with estimates?
- Question 33 of 36
33. QuestionCategory: Management and Finance
Do you operate a job costing system?
- Question 34 of 36
34. QuestionCategory: Management and Finance
What pricing principles do you apply?
- Question 35 of 36
35. QuestionCategory: Management and Finance
Do you use “what if?” functions for budgeting and forecasting?
- Question 36 of 36
36. QuestionCategory: Management and Finance
Have you got an MIS (Management Information System)?